BLOG VIEW: Two years ago, mortgage businesses, or any business for that matter, did not foresee or have any reason to prepare for a stay-at-home order. Technologically and organizationally, when office buildings closed, service operations leaders needed to act quickly. While most companies had some remote employees, few were equipped for an entire workforce to begin working from home.
Basically overnight, mortgage businesses needed to make the switch to operate remotely. While this was