Wednesday, 28 September 2022 | The Latest Buzz for the Appraisal Industry

Robo-Call Debt Collection Practices under Fire

By Jann Swanson

Posted To: MND NewsWire

Bank of America was hit this week with another civil penalty , this time for making what are termed excessive and harassing mortgage debt collection calls. A federal court judge has ordered the bank to pay over $1 million to Nelson and Joyce Coniglio who received, according to court documents, over 700 robocalls over a four year period. The calls were made to every number the couple had, home and cell, and came at all hours of the day and night. The automatic system left messages each time. The bank also sent numerous letters threatening foreclosure. The couple fell behind on their mortgage payments in 2009 . The bank said in court documents that the calls were meant to be helpful, not threatening and made because the bank was concerned that the couple might lose their home. This wasn’t the…(read more)

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