Saturday, 25 June 2022 | The Latest Buzz for the Appraisal Industry

Monitor Expresses Doubts About Servicer’s Internal Review Group for Settlement

By Tory Barringer

Smith said his team launched an investigation in May after hearing from an employee about “serious deficiencies in Ocwen’s internal review group process.” The investigation included interviews with nine company executives and employees and a review of thousands of documents, he said. The monitor also said that he has taken steps to strengthen the review process of all servicers’ review groups, including adding employee interviews, additional reviews at various steps in the testing process, and the establishment of an ethics hotline so that whistleblowers can easily and anonymously report concerns.

The post Monitor Expresses Doubts About Servicer’s Internal Review Group for Settlement appeared first on DSNews.

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