Monday, 27 June 2022 | The Latest Buzz for the Appraisal Industry

CFPB Report Reflects Mortgage Servicers’ Pandemic Metrics and Responses

The Consumer Financial Protection Bureau (CFPB) has published a report examining mortgage servicers’ responses to the COVID-19 pandemic. The data, collected across 16 large servicers from May through December 2021, reveal homeowners continue to face significant risks and challenges connected to working with their mortgage servicers. This problem is particularly acute for those borrowers struggling to make their mortgage payments after exiting COVID-19 hardship forbearances.

“While many mortgage servicers are successfully assisting borrowers to

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